Customer Care Assistant - Very good knowledge of Portuguese and English language

Zagreb, Croatia


Customer Care Specialist – Very good knowledge of Portuguese and English 

Daily shift: 4pm - midnight


LOCATION: Zagreb, Croatia

 

Responsibilities:

  • Provide a highly professional consumer experience by engaging with the consumers through various communication channels (e.g. email, phone). 
  • Answer customer enquiries and complaints in a friendly and tactful manner whilst providing customers with accurate, timely and professional responses/resolutions. 
  • Solving customers' problems by clarifying the customers' complaint, determining the cause of the problem, and selecting the best solution. 
  • Build rapport with the customers.
  • Using customer feedback and communicating with other teams in order to improve customer service. 
  • Utilizing a proactive sales approach with every customer interaction to uncover additional sales opportunities. 
  • Taking B2C orders and coordinating the order status, shipping dates, product availability and back orders with the sales department. 
  • Effective interacting and communicating with the logistics department regarding the orders status. 
  • Pursue new customer opportunities.
  • Following up on marketing campaigns, tracking leads, and capturing cross-selling opportunities. 
  • Translating for all departments if needed.

 

Skills and experience required:

  • In-depth knowledge of customer service, marketing and sales principles and practices.
  • 1+ year of previous experience in Customer Service will be a plus.
  • Working daily shift: 4pm - midnight
  • Very good knowledge in Portuguese and English.
  • High commitment to customer satisfaction.
  • A patient, positive and friendly attitude. Can handle complaints in a calm manner.
  • Strong detail orientation and analytical skills.
  • Flexibility.
  • Excellent written and verbal communication skills required.
  • Team player attitude is a must!

 

If you think that you might be a perfect match for the company, please send your resume in English.

 

Please note that only short-listed candidates will be contacted. All applications will be

considered under the terms and conditions of confidentiality in accordance with the regulations

of personal data protection.


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