Customer Care Specialist – Very good knowledge of Portuguese and English
Daily shift: 4pm - midnight
LOCATION: Zagreb, Croatia
- Provide a highly professional consumer experience by engaging with the consumers
through various communication channels (e.g. email, phone).
- Answer customer enquiries and complaints in a friendly and tactful manner whilst
providing customers with accurate, timely and professional responses/resolutions.
- Solving customers' problems by clarifying the customers' complaint, determining the
cause of the problem, and selecting the best solution.
- Build rapport with the customers.
- Using customer feedback and communicating with other teams in order to improve
- Utilizing a proactive sales approach with every customer interaction to uncover
additional sales opportunities.
- Taking B2C orders and coordinating the order status, shipping dates, product availability
and back orders with the sales department.
- Effective interacting and communicating with the logistics department regarding the
- Pursue new customer opportunities.
- Following up on marketing campaigns, tracking leads, and capturing cross-selling
- Translating for all departments if needed.
Skills and experience required:
- In-depth knowledge of customer service, marketing and sales principles and practices.
- 1+ year of previous experience in Customer Service will be a plus.
- Working daily shift: 4pm - midnight
- Very good knowledge in Portuguese and English.
- High commitment to customer satisfaction.
- A patient, positive and friendly attitude. Can handle complaints in a calm manner.
- Strong detail orientation and analytical skills.
- Excellent written and verbal communication skills required.
- Team player attitude is a must!
If you think that you might be a perfect match for the company, please send your resume in English.
Please note that only short-listed candidates will be contacted. All applications will be
considered under the terms and conditions of confidentiality in accordance with the regulations
of personal data protection.