Customer Care Assistant - Very good knowledge of Portuguese and English language

Zagreb, Croatia

Customer Care Specialist – Very good knowledge of Portuguese and English 

Daily shift: 4pm - midnight

LOCATION: Zagreb, Croatia



  • Provide a highly professional consumer experience by engaging with the consumers through various communication channels (e.g. email, phone). 
  • Answer customer enquiries and complaints in a friendly and tactful manner whilst providing customers with accurate, timely and professional responses/resolutions. 
  • Solving customers' problems by clarifying the customers' complaint, determining the cause of the problem, and selecting the best solution. 
  • Build rapport with the customers.
  • Using customer feedback and communicating with other teams in order to improve customer service. 
  • Utilizing a proactive sales approach with every customer interaction to uncover additional sales opportunities. 
  • Taking B2C orders and coordinating the order status, shipping dates, product availability and back orders with the sales department. 
  • Effective interacting and communicating with the logistics department regarding the orders status. 
  • Pursue new customer opportunities.
  • Following up on marketing campaigns, tracking leads, and capturing cross-selling opportunities. 
  • Translating for all departments if needed.


Skills and experience required:

  • In-depth knowledge of customer service, marketing and sales principles and practices.
  • 1+ year of previous experience in Customer Service will be a plus.
  • Working daily shift: 4pm - midnight
  • Very good knowledge in Portuguese and English.
  • High commitment to customer satisfaction.
  • A patient, positive and friendly attitude. Can handle complaints in a calm manner.
  • Strong detail orientation and analytical skills.
  • Flexibility.
  • Excellent written and verbal communication skills required.
  • Team player attitude is a must!


If you think that you might be a perfect match for the company, please send your resume in English.


Please note that only short-listed candidates will be contacted. All applications will be

considered under the terms and conditions of confidentiality in accordance with the regulations

of personal data protection.

Tell your friends about this position