Customer Care Specialist

Zagreb, Croatia


Customer Care Specialist 

FOREO is currently looking for a Customer Care Specialist. The purpose of the role is to make sure that FOREO provides extraordinary customer care and support for Sales Team in everyday duties. 


WHAT YOU WILL DO AT FOREO

  • Provide a highly professional consumer experience by engaging with the consumers through various communication channels 
  • Handling customers complaints and enquiries in a friendly and tactful manner whilst providing customers with accurate, timely and professional responses 
  • Supporting sales team in everyday duties
  • Orders management - effective interacting and communicating with the logistics department regarding the orders status 
  • Taking B2C orders and coordinating the order status, shipping dates, product availability and back orders with the sales department 
  • Creating future business success for our customer’s stores

WHAT YOU WILL BRING TO THE TABLE

  • 1 year of experience working in customer care will be a plus
  • Possibility to handle with big amount of data
  • Bachelor’s degree
  • English/Polish fluency Strong detail orientation and analytical skills 
  • Positive attitude
  • Ability to create relationships with both internal and external partners
  • Strong understanding of how to position solutions for business clients
  • Passion for learning about FOREO products

WHY FOREO

  • Amazing company culture
  • Possibilities of personal development within career path
  • Surround yourself with great team members. We hire great people based upon our core values creating a fun, collaborative and stimulating work environment. 
  • We are a fast-growing team, allowing you to have a bigger impact on our future.

If we raised your interest and you think you might be a perfect match for our company, send your CV  in English. 


Please note that only short listed candidates will be contacted. All applications will be considered under the terms and conditions of confidentiality in accordance with the regulations of personal data protection .



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